Dear Valued Customer,
Thank you for your recent purchase from Lasimauri Hair Growth. We appreciate your business.
We understand that sometimes unforeseen circumstances may arise. While our policy is that all sales are final, we are committed to ensuring your satisfaction. To that end, we offer the following options:
**Damaged or Incorrect Items:**
If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately within 48 hours of delivery. To expedite the process, please include the following information in your message through our contact page at lasimaurihairgrowth.com:
* Your order number
* Your full name and shipping address
* Your phone number and email address
* Clear photographs of the damaged or incorrect item(s), showing the damage or discrepancy.
Upon receiving your notification and supporting documentation, we will assess the situation and promptly arrange for a replacement shipment or an appropriate resolution.
**Exchanges:**
While we don't accept general returns, we recognize that circumstances may require an exchange. If you need to exchange a product, please contact us via the contact page at lasimaurihairgrowth.com within 48 hours of delivery. We will work with you to determine the best course of action, which may involve a replacement shipment, depending on availability. To assist us in processing your request efficiently, please provide the following information:
* Your order number
* Your full name and shipping address
* Your phone number and email address
* A clear explanation of why you require an exchange, specifying the desired replacement product.
Please note that exchanges are subject to product availability and may be subject to additional shipping fees in certain cases.
We strive to provide exceptional customer service. If you have any questions or concerns not addressed here, please don't hesitate to contact us. We are here to help.
Sincerely,
La Si Mauri